Billing Claims and Encounters
Hi all,I have noticed that when a billing claim is created for an encounter, it then becomes independent of any billing codes or ICD-10 diagnoses entered into a patient note. If there are any changes...
View ArticlePOS code HELP
We are trying to create and file tickets through a telephone encounter and if you manually change the POS from our normal filing code 11 to a 02 as required it will reject the claim stating it does not...
View ArticleAutomatically confirm appointments made through Healow?
Any one know how to do this so I don’t have to wait to call them on monday? Basically, when a patient makes an appt on the healow app it goes to my schedule but the visit is coded as 45 minutes and it...
View Articleunexpected update problems- CVS and CCM
Anyone get a surprise yesterday on the SAAS .exe version. CCM is no longer in the top of the overview column. I thiough it disappeared but support told me it’s moved to a much lower location on the...
View ArticlePatient E-mail list
Is there any way to get a patient e-mail list so we can send an email to all of our patients through constant contact? It would be great if we could get a smart list (i.e. active patient’s we have seen...
View Articlenew CCM code for providers
CCM now pays 99491 $84 for 30 minutes spent by Md or NP outside of a physical doing any CCM stuff. I have the CCM module but I don’t see how it differentiates times spent by a provider entering CCM...
View ArticleTelevisit volume on Provider side
We are on 11 exe and we are experiencing random pc’s that we can’t hear the patient. However, if you use another application the volume is ok. We are trying everything.Currently we need to add an...
View ArticleNew telephone encounter Reason not showing up in drop down
Noob question here. I’m kind of embarrassed! Last week I added a new “Reason” under Admin > Notes > Tel Enc Reasons. And naturally it doesn’t show up in the drop down list when we you open a new...
View ArticleTeleVisit Visit Types
Are you creating and naming your TeleVisit visit types = “TeleVisit” or something similar, and checking the box to create it as a Healow TeleVisit? We have so many specialties and visit types (Gender...
View ArticleTelemedicine Alternative Services
We are looking for an alternative telemedicine service. We are using eCW’s Healow solution, but since we can’t get iPhones to work we are looking at about a 25-30% success rate. We need a back up...
View Articledispense : 3 months
So I’m now upgraded to v11, and after spending a bunch of money, really not happy with the upgrade.so far the newest thing is that i can’t put dispense: 3 months supply. we do it all of the time with...
View ArticleTeleVisits - Web Enabling Patients & Emails Not Received
Hello,We have started using TeleVisits successfully with multiple practices, however, with one practice on a separate database we are experiencing issues with getting the initial web enrollment email...
View ArticleNo Healow App Dependency on Phone - TeleVisits
This morning eCW released an update that allows users to access televisits through their phone without having to download the healow app through the email reminder link. We have been able to...
View ArticleFlash Player No Longer Supported
We have seen several tech articles on this, and also there is now a message on the top of Chrome at launch that states ‘Flash Player no longer supported after December 2020’. I know this is not...
View ArticleInactivating Furloughed Providers
Due to the COVID-19 crisis, our medical practice furloughed over 300 employees including 53 advance practitioners. Their roles include NPs, PAs, CRNAs, Physical Therapists, and Audiologists. Has...
View ArticleTeleVisits - blurring the background for provider
Does anyone know if there is a way to blur the background for the providers while doing an eCW TeleVisit? While we’ve asked providers to place themselves more in a corner or such, but some are still...
View ArticleTelevisit Consents
For those of you have not done Telehealth before (like us) and are now thrown into during this emergency. What are you doing for consent in the Progress Note. The consent recommended by legal, is a 2...
View ArticleTelevisit for patients that don’t have an email address
What’s everyone doing for televisits on patients that don’t have an email address? We have a patient on the schedule today and we’re scrambling to find a way to connect with him.
View ArticleTelevisits quality?
Wondering if anyone is using televisits through eclinicalworks. Our biggest problem has been connectivity issues and errors that patients get on their side (no appointment showing up for them etc)....
View ArticleeClinicalTouch requiring a iPad PIN
We updated one of our iPads to the latest version of eClinicalTouch (3.5.2) and now it requires a PIN to be setup. Without a PIN, it does not let you log into the app. I reviewed the release notes, but...
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