Concurrent Lock Issue- Wiping out provider notes
Ever since the version 10 update we have been having intermittent issues with what we think is a concurrent lock problem. After the upgrade we of course noticed the new pop-up that advises users that...
View ArticleCOVID Smart Form
We got a message from ECW that the smart form is free and available. Automatic for cloud customers, patch A-8141 for self-hosted folks.
View ArticleBilling Claims and Encounters
Hi all,I have noticed that when a billing claim is created for an encounter, it then becomes independent of any billing codes or ICD-10 diagnoses entered into a patient note. If there are any changes...
View ArticleTeleVisits Q&A
We turned on healow TeleVisits for 4 of our providers to trial and have ran into a few questions1) What role does your MA play in this?2) How are you handling teenagers if they aren’t allowed to have...
View ArticlePatient E-mail list
Is there any way to get a patient e-mail list so we can send an email to all of our patients through constant contact? It would be great if we could get a smart list (i.e. active patient’s we have seen...
View ArticleNew header on locked progress notes?
When locking progress notes today, I noticed a new header of patient demographics that is appearing on the locked note.Is this optional and if so how do I remove it? Seems redundant.
View ArticleNo Healow App Dependency on Phone - TeleVisits
This morning eCW released an update that allows users to access televisits through their phone without having to download the healow app through the email reminder link. We have been able to...
View ArticleHello2Healow
Is anyone using Hello2Healow? Which version of ECW do you have?We got a demo of hello2healow and the ease one can get a patient on telemedicine with Hello2Healow is really amazing.ECW said we need a...
View ArticleTelehealth Visits
Looked into Telehealth with ECW. $2000 for the module and $1000 for IT to install it.My PA found Doxy.me which for the basic function is free which for me during the Coronavirus crisis is all that I am...
View ArticleTelemedicine Alternative Services
We are looking for an alternative telemedicine service. We are using eCW’s Healow solution, but since we can’t get iPhones to work we are looking at about a 25-30% success rate. We need a back up...
View Articletelevisit problems - be careful
Ok I was ready to switch over to televisits today but it didn’t go as planed. Here are the problems I faced. Hopefully this makes sense. Provider side: when installing the Healow agent on each...
View ArticleWays to disable unecessary pop ups
Wondering if there are ways to disable some of the popups. I see the place to disable popups for when you write prescriptions. Just trying to cut down on the number of unecessary clicks. Are there any...
View ArticleUsers are unable to add pharmacy to the patient demographics after last...
All users are unable to add pharmacy to the patient demographics after last night’s upgrade/patch. Myself and another administrator can add the pharmacy. Any idea if this is a security setting...
View ArticleECW televisit setup and network requirments, did anyone open up ports?
Has anyone implemented any of the suggestions from the ecw televisit setup and network requirements guide? Getting a little push back from IT, but was wondering if anyone has made these changes and...
View ArticleDoes any one post ERA electronically or does everyone post them manually?
We have had problems with ERA’s posting incorrectly (wrong numbers) since we have started with ecw in 2011. Apparently this is a known issue and not fixable. So automatic ERA posting is not a usable...
View ArticleChanges made within ECW version - cloud based practice
Does anyone know of an upgrade that was pushed out on the Cloud Based practices of ECW? We have noticed several changes in the last 2 days and did not get any notification that changes were made.1....
View ArticleTelevisit Consents
For those of you have not done Telehealth before (like us) and are now thrown into during this emergency. What are you doing for consent in the Progress Note. The consent recommended by legal, is a 2...
View ArticleTelevisit volume on Provider side
We are on 11 exe and we are experiencing random pc’s that we can’t hear the patient. However, if you use another application the volume is ok. We are trying everything.Currently we need to add an...
View ArticleHIPAA compliant document uploads, emails
All of this newfound free time and seeing patients digitally has given us time to explore new ways to make our practice more efficient. We are looking for ways to securely upload documents (patient...
View ArticleTelevisit for patients that don’t have an email address
What’s everyone doing for televisits on patients that don’t have an email address? We have a patient on the schedule today and we’re scrambling to find a way to connect with him.
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