Ever since the version 10 update we have been having intermittent issues with what we think is a concurrent lock problem. After the upgrade we of course noticed the new pop-up that advises users that someone else is in the chart. Our staff have been advised if they receive this pop up to click “no” and go back in and enter the data later. A good example of this is the treatment window. However, if the staff click on a lab within the treatment section of the note (clicking directly on the lab order for example) they are able to document and review a lab/procedure/rad. If they do so when a provider is in the treatment window the providers notes are intermittently being erased. The staff do not get a warning pop-up that another user is in that section of the note so they are not aware of what they are doing. This is happening to multiple users, multiple providers, but not consistently. I have yet to be able to replicate the problem on demand for a tech so every ticket I open is closed without any resolution. Is anyone else out their experiencing this issue? If so, have you found a solution? Thank you for the help.
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