Adding templates to provider favorites
Is there a way for me to add templates to provider favorites as the system admin? We’ve had to make some major changes to our COVID templates and because they’ve been used, I can’t make changes, so...
View ArticlePortal down again
Anyone else having problems with the portal since Friday. Patients are complaining the site keeps going down in last 3 days and don’t have ability to access their records during this time of crisis....
View ArticleAutomatically create TE when a patient No-Shows
I’m new to the site and relatively new to eCW in general, but I’ve tried searching for this but was unsuccessful.Is there a way to have eCW automatically create a TE for a patient that is marked as a...
View ArticleInvalid Text Found - replace window
We recently started encountering an error window that warns of an invalid character in a chart and allows replacement.The error window is named “Invalid Data!”The text states: “Invalid text found....
View ArticleSpell Check in 11e?
Does anyone have experience with using, adding to, or modifying the spell check dictionary in 11e? We’re transitioning from the .exe version to 11e and users are struggling with the available...
View ArticleUpdate to Telehealth Pricing
Good afternoon everyone. First, a heartfelt thank you for the work everyone is doing during these difficult times. You are on the front lines and are true #HealthCareHeros. Please know everyone at eCW...
View ArticleTelevisits quality?
Wondering if anyone is using televisits through eclinicalworks. Our biggest problem has been connectivity issues and errors that patients get on their side (no appointment showing up for them etc)....
View ArticleTeleVisits and Interpreters
Anybody have a really good approach to include translators in TV calls when everyone is in different locations? (Think shelter in place)
View ArticleTelehealth Visits
Looked into Telehealth with ECW. $2000 for the module and $1000 for IT to install it.My PA found Doxy.me which for the basic function is free which for me during the Coronavirus crisis is all that I am...
View ArticleTelehealth and Telephonic templates
What are others doing to document the specifics for the Telehealth and telephonic visits? Currently , we are just free texting in note sections.
View ArticlePOS code HELP
We are trying to create and file tickets through a telephone encounter and if you manually change the POS from our normal filing code 11 to a 02 as required it will reject the claim stating it does not...
View ArticleProgress Note will not open
Has anyone experienced not being able to open a progress note for a patient that is on your schedule? We are cloud based and use v11e. Randomly over the past few days, the provider will go to open a...
View ArticleTelemedicine Alternative Services
We are looking for an alternative telemedicine service. We are using eCW’s Healow solution, but since we can’t get iPhones to work we are looking at about a 25-30% success rate. We need a back up...
View ArticlePortal down again
Anyone else having problems with the portal since Friday. Patients are complaining the site keeps going down in last 3 days and don’t have ability to access their records during this time of crisis....
View ArticleTelevisit Consents
For those of you have not done Telehealth before (like us) and are now thrown into during this emergency. What are you doing for consent in the Progress Note. The consent recommended by legal, is a 2...
View ArticleHello2Healow
Is anyone using Hello2Healow? Which version of ECW do you have?We got a demo of hello2healow and the ease one can get a patient on telemedicine with Hello2Healow is really amazing.ECW said we need a...
View ArticleMessenger Flat Fee
This is a letter to Girish Navani.HiI am glad that ECW has responded with a flat fee for the televisit platform during the coronavirus pandemic. Are there any plans to do a similar flat fee for the...
View ArticleAnyone use custom campaigns yet?
I created a custom campaign today and imported our custom list of pts in there, but after publishing it, we haven’t received any emails/sms/calls. When I go back into the custom campaign and edit it,...
View ArticleChanges made within ECW version - cloud based practice
Does anyone know of an upgrade that was pushed out on the Cloud Based practices of ECW? We have noticed several changes in the last 2 days and did not get any notification that changes were made.1....
View ArticleSmart Form Alternative Solutions
Hello Everyone,Are there any external (3rd party) solutions which mimic Smart Form functionality? eCW seems to have froze new Smart Form creation requests until later this year. Hence the interest in...
View Article