Hello,
We have started using TeleVisits successfully with multiple practices, however, with one practice on a separate database we are experiencing issues with getting the initial web enrollment email out to them. We have the Admin setting turned on to send emails to newly enabled patients. But we are seeing a large portion of our “Access Credentials” email in the Admin Email Fail Log. This is happening for both the web enable set up email and for password resets. Is anyone else having a similar issues with a large number in their failed log?
Thank you!