Print Headers and Footers
Several items printed from ECW have either headers or footers with server IP/server info on them. From a security standpoint, the public doesn’t need to see this. It also wastes paper as often page 2...
View Articletelevisit problems - be careful
Ok I was ready to switch over to televisits today but it didn’t go as planed. Here are the problems I faced. Hopefully this makes sense. Provider side: when installing the Healow agent on each...
View ArticleChanges made within ECW version - cloud based practice
Does anyone know of an upgrade that was pushed out on the Cloud Based practices of ECW? We have noticed several changes in the last 2 days and did not get any notification that changes were made.1....
View ArticlePOS code HELP
We are trying to create and file tickets through a telephone encounter and if you manually change the POS from our normal filing code 11 to a 02 as required it will reject the claim stating it does not...
View ArticleTelevisit volume on Provider side
We are on 11 exe and we are experiencing random pc’s that we can’t hear the patient. However, if you use another application the volume is ok. We are trying everything.Currently we need to add an...
View ArticleTelehealth Related Updates
Hello Everyone,I wanted to create this area for Televisit related updates which I post in periodically. I have been posting updates in all the other threads and will attempt to consolidate it here....
View ArticleCHADIS with v11? currently usable or future version…
As a pediatric group, we have been eagerly hoping CHADIS would be available since it was brought up as an upcoming interface at the NUC back a hundred years ago (in pediatrician years). I have heard...
View ArticleFaxing Controlled Substance Prescriptions
Is there a setting in eCW that will allow prescriptions for controlled substances to be sent via fax? I’m trying to fax a rx for concerta to a Navy clinic’s pharmacy (because they will accept them),...
View ArticleTeleVisits and Interpreters
Anybody have a really good approach to include translators in TV calls when everyone is in different locations? (Think shelter in place)
View ArticleTelevisit Consents
For those of you have not done Telehealth before (like us) and are now thrown into during this emergency. What are you doing for consent in the Progress Note. The consent recommended by legal, is a 2...
View Articletelevisits
What is the way to change pos for all the patient to 2 instead of going each visit at a time?
View ArticleTelemedicine and Portal Accounts
Hello,We are hoping to implement Televisits soon, and have run into a few access questions. Since the Patient Portal is a part of this functionality, how are other practices providing this option to...
View ArticleProviders locked out R/T Healow?
For the last couple of days we are getting a number of calls from providers that are locked out of eCW. They claim that they have not tried to log in multiple times, but that they just attempt once...
View ArticlePrinting Faxing print to Pdf of Medical Record after V11
Since upgrading to V11 , we have not been able to Print to Pdf from Windows 10 computers. We use the .exe version. ECW switched us to the Plugin, but then there was no logo or signatures. I had them...
View ArticleChanges made within ECW version - cloud based practice
Does anyone know of an upgrade that was pushed out on the Cloud Based practices of ECW? We have noticed several changes in the last 2 days and did not get any notification that changes were made.1....
View Articlelook up old notes
Whats the best way to look up old notes. For exmaple, Pt had abnormal LFTS diagnosis sometime in 2017 - how do i go about searching for those encounters related to abn LFTS? I don’t want to carry...
View ArticleCommonwell Name change
I have already asked for feedback from ecw but I figured I would ask here from the users as well. Has anyone changed their “account name” and what issues did you run into?We are playing with Commonwell...
View ArticleCHANGING “CLASSIC” ASSESSMENT TO MODERN
Giving up here as I cannot see how to do this and IT not responding:Stuck in, what I believe, is “classic” assessment and cannot change back to “modern”.Any ideas?
View ArticleTelemedicine Alternative Services
We are looking for an alternative telemedicine service. We are using eCW’s Healow solution, but since we can’t get iPhones to work we are looking at about a 25-30% success rate. We need a back up...
View ArticleCommonwell/Carequality: helpful or not?
I say this knowing a couple of things, I believe:1) It’s not perfect. Nowhere close.2) There’s a chicken or the egg scenario. The network is incomplete so practices/entities don’t join. But the network...
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