Disappearing HUB Button
See screenshot. We haven’t been able to pin-point what circumstances/clicks lead up to the issue, but intermittently the HUB button will disappear from the appointment screen. Simultaneously, the...
View Articleour SP2.5.2 (10e capable) gotcha list
We upgraded successfully from SP1C20.8 to SP2.5.2 and went live on a busy Monday in production after no testing at all. Bottom line: it went very well, with only minor gotchas. Kept me busy last...
View ArticleVirtual Visits
I thought I recalled that eClinicalWorks was going to incorporate technology to have real time virtual visits with patients via video such as secure Skype or something similar. Is anyone aware of...
View ArticleUsing Scribe
We have our first doctor that is using a scribe. According to scribe guidelines we need to have something in the progress note that states “ I have reviewed and agree with the above documentation as...
View ArticleFaxing The Record
Has anyone found a good way to fax office notes and documents together? For example when I do an authorization I don’t want to enter a referral to send both together but haven’t found another good way...
View ArticleTherapeutic Injections
Hi All, we are looking to move our injections from Treatment > Procedures to the Therapeutic Injections section (this section didn’t exist when we went Live). Right now, we have specific dosages...
View ArticleWhat do you find the most nonsensical/frustrating quirk of eCW?
There are many that drive me nuts, mostly UI issues:- Tab key not following conventions and moving the cursor to the next column in areas where it definitely should, like Surgical History or...
View ArticleUp to Date in the EMR
Are other people able to add in the providers Up To Date credentials in the setup and allow them to get credit without having to sign in every-time? Currently even those providers with the setup filled...
View ArticlePatient Portal Messages assigned to CCM Care Coordinator
From what I can tell, portal messages can only be addressed to providers per the drop down list when logged in to the patient portal. Is there anyway to add our Care Coordinator’s name to that drop...
View Articlepreferred name fields?
I was hoping now that there are quite a few practices using the new SP2/10e versions if anyone can confirm that there is a place for “preferred” name throughout eCW? Specifically if it is visible on...
View ArticleReferral Notes
How does everyone track the internal back and forth on referrals? We use the notes field with timestamp to track everything but that’s sent on referral. Currently our stuff “cuts” the notes, sends...
View ArticleAdd New Rx favorites
I would prefer to enter a single drug name into My Favorites in the Add New Rx section, and would like to add different doses and directions which would be visible once the drug name was clicked on....
View ArticleTwo finger scrolling not working anymore in unlocked progress note view
I replied to an old thread, but realized it is a slightly different problem. I have a Windows 10 laptop (Lenovo T550). I use the touchpad, and do not use a mouse. Initially, two finger scrolling...
View ArticleIf your macros are not working read this
I was having problems with the macros not populating the free text box when used the instructions say to hit ctrl space bar and then type in macro short cut the instructions in the v9 feature...
View ArticleWhat happens when you delete a HPI subcategory?
We use a couple HPI subcategories as questionnaires for our dental visits. One has questions about the patient’s PCP, last dental visit, etc. Others have questions on diet and oral hygiene to assess a...
View ArticleStatement on progress note indicating that sections have been reviewed
Hi All,According to our coders, there needs to be notations in the progress note indicating that the provider has reviewed the information. For example, Social History, ROS if the clinical staff...
View ArticleManually enter labs in yellow grid
Is there anyone out there that manually has your office enter lab result data into the yellow grids? If you do, how well is that working for you?We have an interface for labs done in our hospital but...
View ArticleNeed Info Regarding APU Tool
What ports need to be opened on the servers for the APU tool to work? Can’t seem to get an answer from eCW. We have multiple servers hosted on site. Has anyone recently upgraded and did not have to...
View ArticleeRx Change Prescribing Provider
We currently use generic resource schedules linked to our medical director. Our NPs do not maintain their own schedules. Currently, when they prescribe all the prescriptions are sent out with our...
View ArticleMeaningful Use Patch/SNOMED
Was anyone else SURPRISED Monday morning when the SNOMED code mapping and Meaningful Use pop-ups started appearing? Apparently there was a patch that occurred for cloud hosted users. We never...
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