We upgraded successfully from SP1C20.8 to SP2.5.2 and went live on a busy Monday in production after no testing at all.
Bottom line: it went very well, with only minor gotchas. Kept me busy last week, but a distant memory now.
Here is my list of what hit us, and we noticed:
- The doctors and scribes LOVED the new PN caret feature that allows them to pull old note fragments into the current PN. For repeat procedures specific to a patient, it is better than a template that is more generic for all patients. I did not notice that in the release notes, if it was there.
- We lost our counts of No Show, Canc, etc on the encounters list. Known bug to be fixed in later release.
- Running letters directly from Registry got broken. Needed an item key fix to switch to the Document Viewer mode.
- Medication Reconciliation is now more “in your face”. Not sure what any of that really means yet, for MIPs or whatever.
- Added a Responsible Party relationship (but mis-labeled as Insured Relationship, which was a little confusing). Nice feature, but also another annoying required field in Demographics.
- PCP/Referring Provider list got broken. Had to fix an item key to change from Drop Down to multi-select.
- eMessage templates got scrambled (into well formed HTML elements). We had to fix those manually. Tip: save as a file, and open in a browser to remove the tags.
- Messenger advanced SMS Schedule settings got overwritten to 1 day prior, from 2 days prior on weekdays only. Fixed manually.
- 10e is “advertised” in a popup to every user - there is a Do Not Show Again checkbox. I didn’t like that eCW included that, but it was mostly non-eventful.
- Hit a few permissions issues, but don’t recall which. Just a few.
- Payment Plan has promise, but I have learned to manage my expectations for the 1.0 release.
Overall, not bad at all. But odds are we’ll see a few more things in the next week or two.
Our most technical end user initially opened up 10e and was really concerned for others about how different it feels. Reminded her to stick with .exe and she was happy again. But it does work, and everything seems to be there. Just don’t see the benefit of the change yet for our environment.