Healow Open Access
Does anyone use Open Access for scheduling? We are encountering patient complaints in which they are receiving multiple reminders - Healow and Patient Portal - within minutes of each other. I am asking...
View ArticleInventory
I didn’t see a better place to post this so forgive me if out of place. Does eCW allow or have any type of inventory feature/function? We are trying to find something of this nature…thanks for any...
View ArticlePhysician Extenders as Providers
We’re getting ready to make our Physician Extenders (PEs) providers in ECW, we’re doing it so that our financial reporting can be cleaner. The problem we’re running into is our PEs work with different...
View Article2017 ICD Code Update PL Issue
For the practices that already updated their ICD database to the 2017 version. How are your providers handling the laterality and specificity updates for these newly implemented codes when all the old...
View ArticleAppointment Logs
My users have been noticing that the appointment logs have entries with a blank user. Anyone else experience this? An eCW tech was trying to explain that there is a bug with schedule on Kiosk and apps...
View ArticleBump List
Does anyone have successful use of the Bump List on the resource schedule? We are looking to keep our appointments filled and currently using a piece of paper for patient call back if we get...
View ArticleDisappearing Patient Photos
We have been taking patients Photos to attach in there Info Screen for sometime. For the last few months we are experienceing patients who have been here several times before , there is no photo....
View Articlehotkey to get from the progress note to the billing screen?
I know there are a variety of keyboard shortcuts that aren’t well described in ecw to pop around in the program.For example, in the progress note you can click alt-H to go to the hub and alt-I to go to...
View ArticleP2P log
How can I find out what P2P patient records have been sent after 2 weeks. Ecw states that you can only see what was sent out from the P2P Admin, Community, Delivery status.I would like to be able to...
View ArticleCare Management Assessment
Hi all,Does anyone use the care management assessment note? If so, could you share any workflow tips or feedback on how it works for you? Trying to figure out the most cohesive way to have our care...
View ArticleUser Default Lot Number Setting
Does your organization have issues where end users are choosing the immunization name from the left side of the screen and then choosing a lot number for a different immunization? We found this was...
View ArticleHow do YOU use Open Access? Positive/Negative experiences?
Hello!Open Access is something that we are considering moving toward, so I’m looking for others’ experiences with it: patient feedback, provider/staff feedback, whether you publish the full schedule, a...
View ArticleECW Scribe
I don’t see much on here regarding ECW users using ECW scribe. Anyone using it successfully? Our practice connects to ECW using a remote desktop connection (since we do all housecalls) and previously...
View ArticlePatient Safety Issue - Version 10 Service Pack 2.3
We have identified a major safety patient concern in this version of eCW (Version 10 Service Pack 2.3), outside of the concurrency lock issue that has been discussed in several different threads. We...
View ArticleUpgrade to 10e(11302016-V10SP2.5.2) - Issues
We just upgraded for our CCMR implementation and it has been rough.1. Security Settings reset 2. No longer works with old version of Touch 2 3. Custom meds with NDC codes no longer linked 4. Kiosk...
View ArticlePublic Health “Ask A Nurse” Solution & Flu Clinic
I’m curious if anyone utilizes eCW for their Public Health Department. Our local PH is part of our agency and we are attempting to put as much into eCW as possible. Currently we go out to some local...
View ArticleConcurrect Lock
Good morning fellow eClinical-folks!So, we recently installed the C-20.8 patch and this concurrent lock feature is a real pain. At first we had it set to a 0 timeout period and everyone was...
View ArticleFacility list window opens at login of software
When I log into the software, before going to my landing page, the facility list opens then closes. I remember there is a setting that turns that off, but I cannot remember where to find it. Does...
View Articlesearching for pending immunizations
We have sometimes discovered a pending status in immunizations/injections; where the immunization was ordered, but not given. Has anyone found a way to search for immunizations ordered, but not given?
View ArticleNeed security setting for a lab browse box
When our providers review multiple labs, they go to the L jellybean, click the checkbox next to one of the labs, and then click the “View All Reports” button. This lets you see all the labs in one...
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