Telephone Encounter - PCP default
When creating a TE it defaults to the patients PCP. Our patients switch around often and what’s happening is the MA’s aren’t changing to the correct provider. Labs/DI’s are getting ordered under the...
View ArticleHealow Check In Payment Fees
Hello All, transaction fees for open edge are relatively low i.e. 0.3% + $0.09 but apparently if you want to use open edge to process healow check in payments and balance collection specifically, that...
View ArticleVmware Horizon Client Office Visit Screen Facility
We are rolling out Vmware Horizon client at our sites.We are getting complaints the Office Visit Screen Facility opens up to Facility X for everyone. Every site except site X complains about that they...
View Article“Generate Referral” button - Add one to DI
We have the “Generate Referral” button on our Procedure orders screen. Is it possible to add this to DI and/or Labs? Or if others have this button on those screens I’m assuming it could be added. Thank...
View Articlev11.52 new interaction verification alert
Where do I find the interaction checker. I need to turn it off since in the workflow, it’s occurring twice. Once with the send all screen and once when I add the drug.
View ArticleKiosk Scanning
I can’t find this answer in any documentation. Can you use the iPad camera to scan DL and Ins cards or does it have to be the external scanners? Thank you
View ArticlePatient Portal and Kiosk rollout
For those of you using both did you rollout one or the other first? Or at the same time? Seems like kiosk first since it’s more controlled. You can see a patient come in, then you can check the chart...
View ArticleWeird Issues Recently
We have been experiencing some abnormal issues with our eCW this past week. It feels like someone is literally playing tricks on us. We have experienced issues like users’ security settings totally...
View ArticleAUC delays again!
We’ve been told that the vendor that ECW was partnered with for AUC just recently sunsetted their application and we are back into a hold pattern until “fall 2021”??! Doesn’t give us alot of time to...
View ArticleReleasing information as part of the Cures Act (Information Blocking)
Does anyone know if Telephone Encounters are releasable under the Cures Act? And if so, are they released going forward or back to the beginning of time…but that last part scares me!Karen
View ArticleE-prescribing Scheduled Medications
Hi all,I have no problem with doing this on my ECW account by how do my mid-level “resources” e-prescribe controlled medications if I’m supervising them? I know it has to be sent to my account for...
View ArticleRunning Two Incidences of ECW .exe
Is it the case you can no longer run two, simultaneous incidences of ECW.exe?Up to a month ago I did this routinely, now, when I have one incidence running, I can’t open a second (I can’t log in).I did...
View ArticleCOVID Vaccine - multiple admin codes (please help!)
I’m trying to figure out how to setup our COVID vaccines in eCW and running into walls. We have the Moderna vaccine and the first dose has admin code 0011A and the 2nd dose is 0012A. These admin...
View ArticleeCW Fax Departments
eCW can’t seem to give me an answer on this. If we have 4-6 fax lines provided by eCW can we separate these lines into “Departments” so each inbound fax goes into it’s own “bucket”. If I’m...
View ArticleDuplicate Patients
Is there a way to look up patients that have multiple accounts? For example, we have a patient that hasn’t been seen in years. Recently they called to schedule a new appointment but the scheduler made...
View ArticlePortal Questionnaires - Old Questionnaires Display
We are noticing old questionnaire are continuing to be associates to visit types after we have switch them out. We are not getting a response from support after they suggested they displayed because...
View ArticleEncounter Responses using eClinicalMobile App are not being recorded, not a...
Greetings eCW community., We recently found an issue where Encounter Responses using Mobile App are not being recorded.This is directly from eCW on the understanding of the issue, which they feel is...
View ArticleeCW Televisit Options for Patients and Practice
Not sure where to post this one as it crosses so many eCW solutions, so I posted here as it all in the end goes to the EHR eventually. I’m still working on this document (attached) but it has a grid...
View ArticleDoes anyone use separate types of televisits for different specialties?
Currently we are only using one type for televisits. however, OBGYN just asked if they can have their own since their progress notes are a bit different.Just wondering if anyone else is using multiple...
View ArticlePassword Minimum Requirement
I am trying to change minimum requirement to 12. But ECW doesn’t recognize anything over 9. It is only seeing the first digit. Anyone have any experience with this?
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