EMV chip technology for credit card processing
So we are still using tsys and our fees are outrageous as we have to run everything as a credit card. We are trying to switch to other merchant service company but it seems that ecw is still not set up...
View ArticleV11.52.25
eCW said they were rolling this out in bulk to cloud users. Has anyone gotten yet?We are slated to go this Friday night.Wish us luck!
View ArticleMass COVID Vaccination Campaign
Has anyone planned for a mass COVID vaccine campaign using ECW? How can one make 1000+ appointments in a day? How to get patients to pre-register on their own and self check-in seamlessly?
View ArticleTexting with Luma
For those using Luma, how is the integration, pros and cons of using it versus ECW. We had SolutionReach and we are going to drop it. Are there other products which are HIPAA complaint and are...
View ArticleUpgrade Preparation
I am interested in how other practices prepare for an upgrade. Between the Security Attributes and Logs Guide (198 pages), the Browser Release Notes (updated 3 times since 11.52 was released), and the...
View ArticleTelephone Encounter - PCP default
When creating a TE it defaults to the patients PCP. Our patients switch around often and what’s happening is the MA’s aren’t changing to the correct provider. Labs/DI’s are getting ordered under the...
View ArticleCHADIS with v11? currently usable or future version…
As a pediatric group, we have been eagerly hoping CHADIS would be available since it was brought up as an upcoming interface at the NUC back a hundred years ago (in pediatrician years). I have heard...
View Articlehealow Televisits vs. doxy.me
Hello all,We were considering recently switching to healow for our televisits. We are currently using the free version of doxy.me. I know this issue was discussed a lot back in Spring of this year, and...
View ArticleCHADIS—any experiences to share?
Hi all! I am at an FQHC LAL that recently went live with eCW. We use so many forms across the practice—Medi-Cal’s Staying Healthy Assessments, ASQ-3, MCHATs, ACE screeners in the medical side alone....
View ArticleReport for past due Immunizations
I’m not seeing anything but is there a canned report for Immunizations that are past due? Staff want to be able to pull a report for the current day and see all scheduled patients who need...
View ArticleeCW Televisit Options for Patients and Practice
Not sure where to post this one as it crosses so many eCW solutions, so I posted here as it all in the end goes to the EHR eventually. I’m still working on this document (attached) but it has a grid...
View ArticleFuture Lab Expiration
How are you handling expired labs/referrals, etc.? Does anyone know a way to “auto-expire” labs after 12 months? If not what process do you use? We have a lot to clean up but I am trying to figure...
View ArticlePatient Portal Access
Hello,We have reports of patients trying to log into the patient portal and it immediately kicking them out, bringing them back to the log-in screen. Then when they try to log in using their phone and...
View ArticleAnyone running 11.52.75.6 on Win 7?
We’re scheduled to upgrade on the 19th, but still have quite a few machines running windows 7. ECW provided us with an upgrade file for win 7, but recommended we upgrade to 10 since they’re no longer...
View ArticleeClinicalTouch v3.8?
I see eClinicalTouch v3.8 available in the Apple app store. When I attempted to open/login, I get a prompt that it is not available with my version of eCW (v11.52). Anyone with info re: eClinicalTouch...
View ArticleCustomize Send All under Rx
Is there a where to customize the SEND ALL settings. In other words it puts checks in rxs, labs and diagnostics which I don’t want since it prints all diagnostics on 1 rx. I also don’t want it to...
View Articlev11.52 new interaction verification alert
Where do I find the interaction checker. I need to turn it off since in the workflow, it’s occurring twice. Once with the send all screen and once when I add the drug.
View Article“Order” Tab
I know there are many issues in .exe 11.50, but one in particular…Has anyone else noted that in progress notes, the “Order” tab does not work anymore? It does not reorder the “HPI” tabs?It works in...
View Articletraining tips for going to 11e from 11exe
We are planning to gradually transition to 11e over the next couple months. What are your best tips for training?I’ve been using 11e for several clinical sessions over the past few weeks and have...
View ArticlePDMP Compliance - Documenting in Chart
In Texas, we’re required to place a “..copy of the PMP check in a patient’s medical record.” I assume this is how other states are requiring compliance. What is your workflow for documenting this? A...
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