We upgraded to V12 last Monday and now our providers are getting a lot of failed controlled substance meds. The error we are seeing is Failed (Error: The controlled prescription may have failed to eprescribe due to a Network Issue. When prompted to print the prescription, the prescriber opted to not print a physical copy by selecting ‘Do Not Print’. As a result, the prescription has been logged in the Error Queue. Please contact the pharmacy to determine if the prescription was received and review the patient record to assure follow-up actions are performed.). We have a case open with eCW but no luck yet and I’m wondering if this is happening to any other practice.
↧
