The group I am with is using eCW to a whole different extreme (makes me a little crazy). We have broken up our front office into several teams, a reception team (hello, how can I help you, marks the patient into a RECEP (reception) status and please have a seat). Then a rep gets the patient and marks them REG (registration - paperwork, co-pay) then marks them as ARR (they may even see an eligibility specialist in the mix for insurance/medicaid application help or someone to help them with transportation and bus token to get home).
Our groups wants to be able to track the time that the patient is marked into RECEP (reception) and I am not aware of anywhere we can track arrival within eCW, other than being marked ARR and CHK (etc). Any ideas, thoughts or suggestions that may allow tracking statuses other than the norm?
Thanks,
Karen
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Heres a weird question…
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