We have joined a hospital system with specialists on the same EMR and able to see our notes.
Our Family Medicine clinic has received some complaints about all the Telephone Notes that are cluttering up the EMR when they see the patient [cluttery stuff like refills, f/u on illness, reminder to RTC for labs, etc - you know—Primary Care 
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Our specialty colleagues are wanting us to document most/all of these interactions in the Actions section - so it doesn’t make looking for their notes difficult.
While I guess this would decrease the clutter somewhat, I still feel like refills and followup on an illness should be in the regular flow of the chart as a Telecon and not in some other section that you have to go find - eg Actions section.
I can see how some of the Telecons could be fine in actions - reminders to get their annual exam, labs due, etc.
Any thoughts on how others use the Telecons vs Actions?
The simple solution on v11 is for the specialists to click the button next to the drop down—the All/My button—and just mute all the primary care visits and telecons - but it’s not clear they want to do that simple fix.
Thoughts
Kelly