Healow Open Access - Occasionally Stops Broadcasting Available Appointments
It is happening more and more in which patients complain that Healow Open Access is saying there are no available appointments when in fact there are appointments. We often do not know until a patient...
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V-10 SP2.5.2 10e
Hello, We are currently in the process of adding the fax portion of eCW within our system. One of our staff members discovered that the progress note information can be altered by staff before it is...
View ArticleCloud -error ERS services
On several of our computers we have tried to download the new cloud based version and get some error about ERS services and then although it says it has down loaded there is no icon on the desk top....
View ArticleCan the clinical notes tab in the treatment screen be sticky?
In the treatment screen, there are two Notes boxes. By default, “Notes” is shown whenever the treatment window is opened. Next to the Notes tab is a Clinical Notes tab. Anything written in the Notes...
View ArticleOur SP2.5.12 Upgrade Woes
It has been two weeks since our upgrade and I wanted to give some advice/input. This is a long read but probably worth the time. Have someone login as soon as the upgrade is complete and uncheck all...
View ArticleHave you updated to SP 2.5.12
Have you updated to eCW version SP 2.5.12 If so Why did you do it? *bug fixes *patient safety *eCW recommendationAre you locally hosted or on the cloud platform?When did you do it?In hindsight was...
View Articleseveral upgrade questions
On the re-cert exam, I got a question about a security right that will no allow the REMOVE insurance button to work in the info screen. I can not locate that security setting. Is it an item key...
View ArticleCare Plan
Has anyone had success with using the Care Plan in Version 10. I am interested in learning what your workflow is and if you have had any successes. We are a PCMH - family practice with integrated...
View ArticleSurprised by lack of CCM users on forum
Jan 1, Medicare approved billing for Chronic Care Management. One the requirements is a care plan. I’m surprised that hardly a single person has remarked on how to use (or more importantly how poorly...
View ArticlePQRS Registries
We have used DARTNet in the past for PQRS reporting. We recently saw a demo of the eCW product, as well. Does anyone have experience with other PQRS registries? We want to explore other options before...
View ArticleScheduling update resource with eCW is next to impossible!
We have been working with our SAM to attempt to schedule an update to V10 SP2 since May and have not yet been able to even get a date set! Has anyone else encountered this issue recently? I can...
View Article10e Workflow for electronically received labs
When we receive labs electronically the check box “Received” is already checked and you are unable to change the “Results” field. The cursor turns red when you try to click on it. In the EXE. version...
View ArticleTelevisits
Has anyone started using eCW’s new Televisit product yet? If so, how are you billing for for the visit? Thanks,Dave
View ArticleCMS and Appropriate Use Criteria Program
The radiology department at the hospital we send orders to has asked me to find out what are eCW’s plan regarding the CMS Appropriate Use Criteria program. It is proposed to go live 1/1/2018. Has...
View ArticleViability of eCW
The dust has settled and multiple letters of encouragement have been sent out from eCW. Our CEO has asked me to reach out to the eCW community and get your thoughts on the viability of eCW. I...
View ArticleSharing CCDA with Payors
Hello,I was wondering if anyone was sharing batch CCDA’s with payors? We have been asked by a payor to share this information and can only generate pt by pt. I am looking for a way to pull for a DOS....
View Articleecw cloud - ransomware and HIPAA
Hi I just moved to the cloud. went very well, small glitches but migrated nicely over 2 days w/o any significant headaches and excellent communication with the ECW side as we did so. I’d give it a...
View Article10E URL not working out of country
one of my providers is out of the country, in Ireland and he is getting an error trying to access 10E on the web. The error is as follows. The Request could not be served due to an internal processing...
View ArticleCommonwell Health Alliance and Care Quality
Does anyone have Commonwell Health Alliance or Care Quality working yet on your systems? We had a patch for Care Quality installed and have selected Epic hospitals in our state but haven’t seen...
View ArticleCloud Move advice- Pitfalls
Moved to the cloud went very well. Couple major pitfalls you should be aware of that ECW did not notify me of prior. All CCM patients will get dis-enrolled and you will have to manually re-enroll...
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