When we receive labs electronically the check box “Received” is already checked and you are unable to change the “Results” field. The cursor turns red when you try to click on it. In the EXE. version you are able to simply change the results whether the “Received” box is checked or not.
The new workflow eCW has told us: The provider must uncheck the “Received” box > close box/click save > click back into the lab screen > change the result > click received > click save.
At first we were told this was a bug and now this is the “new” workflow. Again, eCW has left me speechless.
Is this how your lab interface and workflow are functioning? Thoughts?
Thanks,
Tim