fax line
We are moving our office telecom solution to VOIP via Xfinity. Anyone have any issues using ecw fax server over a VOIP connection? We have very good internet reliability. Specifically any problems...
View ArticlePII LIMITS POP-UP SMS
Has anyone else seen this?!New since 11.50, it keeps you from sending the SMS. Does ECW realize how unprofessional a message addressing just “first name” or “last name” only would look? Incredible!
View ArticleConfidentiality in a progress note
Is anyone aware of the ability to hide a portion of the progress note, particularly the HPI, from non-provider staff? For example, if your patient relays a particularly concerning story, which you...
View ArticlePOLL: Encounter Responses using eClinicalMobile App are not being recorded,...
Greetings eCW community., We recently found an issue where Encounter Responses using Mobile App are not being recorded.This is directly from eCW on the understanding of the issue, which they feel is...
View ArticleImmunization forecasting doesn’t work after V11.52 update
Hi all,We’re having issues with the Immunization Forecast window. All patients just say “no forecast available” now. Is this a known bug in eCW, or do I need to make a support ticket with them about...
View ArticleI hate the new my.eclinicalworks view!
I am really disliking the new modern view of the support portal! I’ve been working with eCW for 8 years and all of a sudden they throw me for a loop! Anyone know if we can continue to see the classic...
View ArticleERA Payer denied for PQRS codes
When we submit claims with pqrs codes, all ERA’s come back marked as ERA payer denied (because the pqrs code we charge 0.01 cents) . So We are unable to run accurate reports and have to manually post...
View ArticleHow to order site specific DI’s
Need some major help on this one and I can’t explain it very well. Ex) A provider needs to order a “Soft tissue ultra sound right hip”. That exact nomenclature for the order is not in our DI...
View ArticleWarning. Touch update 3.7.7 locks me out
I updated touch app today on 1 of my ipads. It will not let me log in now. The update was 3.7.7.My other ipad is 3.7.6. I still can log in on that ipad!Update is for bug fixes!!!
View ArticleCHADIS - Please Help!
Hello,I am reaching out to hear from other practices who have used CHADIS and what your honest thoughts on it are. Do you have a good utilization and compliance of completing these forms by your...
View ArticleCOVID Vaccine Drive through
I thought there was another thread about this but I couldn’t find it. We’re doing drive through vaccines and needing a fast, efficient workflow. For reimbursement we need demographics documented. We...
View Articleincreasing font size
Is there any way to increase the font size in the eCW display without zooming in on the whole screen?
View ArticleV11.52.25
eCW said they were rolling this out in bulk to cloud users. Has anyone gotten yet?We are slated to go this Friday night.Wish us luck!
View ArticleBilling for separate rehab facility out of eCW
Let me preface by saying I am not a biller. Two of our providers will be seeing patients at a rehab facility completely separate of our organization. We want to bill for this out of eCW. Assuming we...
View Articlediabetes nurse documentation
We are looking for ways to optimize the documentation for our CDNE. Do any practices have documentation fields or Progress Note Templates they’d be willing to share?
View ArticleAutomation??
I have been using ECw since 2009.I know there are features that I might not have enabled.So here is my request.WIth all the insurance needing HEDIS codes, BMI, etc - is there anything that will...
View ArticleConfigure out of range vitals
I entered a range of low/high values for height and when I test it in vitals within a progress note, the out of range value isn’t turning red. I followed these steps: Menu -> EMR -> Vitals ->...
View Articlecardiology/vascular studies procedure templates lacking,no good report options
One of the most glaring shortcoming for cardiologists and other medical/endovascular/cardiovascular specialists is the inability to use ECW itself or the “smart forms” to generate or...
View ArticleInformation Blocking - New thread
Starting a new thread since we are getting closer to go date (if you haven’t flipped the switch yet). What is everyone doing to get ready (in eCW) for this? We are still on v11.40 and waiting to get...
View ArticleGoogle Chrome closes randomly
I have few users that ECW/Chrome will just close while they are working.I am not sure it is ECW or Chrome.Has anyone had this issue before and how was it fixed?
View Article