Marking Appointments Cancelled
Currently what an appointment is cancelled , we change the visit status to cancelled. But is there somewhere the ability to say why the appointment is cancelled? is there an item key? Just seems ,...
View ArticleMass COVID Vaccination Campaign
Has anyone planned for a mass COVID vaccine campaign using ECW? How can one make 1000+ appointments in a day? How to get patients to pre-register on their own and self check-in seamlessly?
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Unstructured Allergies Initiative
We are still on V11.40. I see there are enhancements in the newer versions but do those enhancements help resolve historical data? Is everyone correcting these unstructured allergies on each patient as...
View ArticleQuestionnaire - displayed question is different than the actual question.
When we first implemented eCW back in 2016, we experienced strange issues with the questionnaires. When we added items to the questionnaire, the displayed text was change while saving. We knew that we...
View Article11.50>>.exe>>TE’s>ECW CHANGES PHARMACY SETTING WHEN SENDING RX
Ok, another 11.50 issue, but this one is driving me crazy and is a patient care issue:.exe, 11.50, in telephone encounters, when you send an eRX, ECW changes, from one screen to another, the pharmacy...
View ArticlePerformance Issues
Since approximately ~9am EST today our users have had extreme performance issues when navigating the reousrce schedule across multiple locations and DB’s.Anyone else?
View ArticleClearing eRx jellybean alerts?
Since upgrading recently our jellybean alert has not been clearing. It used to only alert when new request came in. Now it is keeping “Change Requests” and “Cancel Responses”- see pictures below. This...
View Articledocumenting COVID 19 vaccine screening
Are any practices considering having nursing verbally ask screening questions at the time of vaccine administration and then documenting just “screening negative”? What kind of reporting requirements...
View ArticleNDC for e-prescribing
Hi all,My practice has recently started e-scribing controlled substances through ECW. It’s going well 95% of the time. However, two medications apparently are not entered with a correct National Drug...
View ArticleCreating a recall report for patients who have missed or not made followup...
I would like to create a recall report of patient with certain dx e.g. asthma, who have missed or not made followup appointments (based on ‘Followup in’ field).While I could do this by creating an...
View ArticleCOVID Vaccine - Messenger Campaigns
We have been using the custom messenger campaigns to reach our patients to have them go to our website to sign up on our “interest form” for the vaccine. We have had several issues with the voice calls...
View ArticleeClinicalTouch v3.8?
I see eClinicalTouch v3.8 available in the Apple app store. When I attempted to open/login, I get a prompt that it is not available with my version of eCW (v11.52). Anyone with info re: eClinicalTouch...
View ArticleeClinicalTouch on iPhone
How can enable eClinicalTouch3 on my iPhoneXS? I have it working on iPadPro, but iPhone states it is not enabled. eCW v11.52
View ArticleMass COVID Vaccination Campaign
Has anyone planned for a mass COVID vaccine campaign using ECW? How can one make 1000+ appointments in a day? How to get patients to pre-register on their own and self check-in seamlessly?
View ArticleClearing eRx jellybean alerts?
Since upgrading recently our jellybean alert has not been clearing. It used to only alert when new request came in. Now it is keeping “Change Requests” and “Cancel Responses”- see pictures below. This...
View ArticleQuestionnaire - displayed question is different than the actual question.
When we first implemented eCW back in 2016, we experienced strange issues with the questionnaires. When we added items to the questionnaire, the displayed text was change while saving. We knew that we...
View ArticleCOVID Vaccine - multiple admin codes (please help!)
I’m trying to figure out how to setup our COVID vaccines in eCW and running into walls. We have the Moderna vaccine and the first dose has admin code 0011A and the 2nd dose is 0012A. These admin...
View Article“Order” Tab
I know there are many issues in .exe 11.50, but one in particular…Has anyone else noted that in progress notes, the “Order” tab does not work anymore? It does not reorder the “HPI” tabs?It works in...
View ArticleI hate the new my.eclinicalworks view!
I am really disliking the new modern view of the support portal! I’ve been working with eCW for 8 years and all of a sudden they throw me for a loop! Anyone know if we can continue to see the classic...
View ArticlePII LIMITS POP-UP SMS
Has anyone else seen this?!New since 11.50, it keeps you from sending the SMS. Does ECW realize how unprofessional a message addressing just “first name” or “last name” only would look? Incredible!
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