template building securities
Hi,We have multiple offices with around 100 physicians. Do you have the securities enabled to allow all physicians to build and modify templates, or do you have a “Physician Master” from each office...
View ArticleAutomatically Default text in Progress note
Is there a way to automatically default text into a Progress Note when it is opened?
View ArticleV11.50 Upgrade
Is anyone on V11.50 yet? Attending the National Conf I feel we need to move to it soon for some of the features but am curious from actual users have the upgrade is.
View ArticleHiding old vaccine name that we are not using
We have several Influenza vaccines that are no longer valid (brands from 2017-2019) and not being used in 2020-2021. I have them ‘zz’d ou, but is there a way to hide these?We get so many different...
View ArticlePermission denied
I have 1 provider that periodically gets permission denied while trying to order a lab. She has been working all day in the system. She will clear cookies/cache and log out and back…nothing works. I...
View ArticleRegistration Rules
Are there any registration rules that can be created to address issues with the patient demographics info? I’m looking for a way to trigger an error if the patient doesn’t have a recent...
View ArticlePatient Safety Officer (PSO) role
In your organization, does the eCW PSO serve in clinical safety roles, or more as a communication liaison for advisories?In the NUC sessions, eCW described the PSO as sending out Messages about...
View Articlehealow Televisits vs. doxy.me
Hello all,We were considering recently switching to healow for our televisits. We are currently using the free version of doxy.me. I know this issue was discussed a lot back in Spring of this year, and...
View Articlev11.5 - how to add “top panel” back to “document” screen?
We were updated to version 11.5 on Monday and working through kinks.In the past when we review documents, there was a “top panel” available to see the provider name, last appt, and also the yellow and...
View ArticleQuestionnaire on check-in non KIOSK
Hi is there any way we can integrate questionnaires upon check-in? I see this is available on the KIOSK but can this be accessible via mobile? any alternatives or suggestions is high appreciated.Thanks!
View ArticleRefreshing Progress Notes
Issue: MA enters info. Does not appear on my screen. Is there any way to control the “refresh” of the progress notes, non-manually?Thanks
View ArticleTraining involved when moving from exe to browser
We are looking into the browser version of eCW after being on exe for 5 years. I was wondering from others user’s experiences how long was the training for end users when moving from exe to browser?
View ArticleCan’t access billing window and DEA invalid after update
Hello all -anyone have a problem with being able to access the billing section of a note after the update? it says permission denied for my providers, not sure what security key to enable. It also says...
View ArticleInitializing Plug-In
Anybody having problems with an “Initializing Plug-In” mini-window popping up when you first login and then taking 10-15 minutes to actually load the EMR to use?Using eCW v11 (not .exe).IT talks about...
View Articleslow performance issues on V11 SAAS
anyone else noticing VERY slow and disruptive performance issues on V11 SAAS for past few weeks? Movin from screen to screen and lag when opening a screen. It’s limited to ECW product only. No...
View ArticleS Jelly Bean # also now including nurse and immunization visits?
Has anyone seen this, where the S Jelly Bean # for the providers is also including nurse visits and immunization visits if they are the set as the provider on the appointment screen, but the resource...
View ArticleYour workflow for creating a new user
I average about one new user every three days or so. There might only be one way to do this but curious if others have the same workflow or if I’m click happy. 1. Create the user in Admin > Staff...
View Articlev11.5 update - extreme slowness and not responding in the treatment section -...
Greetings,our eCW version was updated a week ago Monday to v11.5.We’ve had problems with extreme slowness in the progress notes when navigating specifically in and out of the progress note Treatment...
View ArticleHandling MRI Questions on Outbound Orders Interface
Hi all,Calling all users who currently have an outbound orders interface set up for transmitting DI/Radiology orders. We are wondering how you are handling MRI and CT questions that need to get to the...
View Article