Timer for Behavioral Health visits
Is anyone using a timer for BH visits? If so, what are you using?
View ArticleHello2Healow
Is anyone using Hello2Healow? Which version of ECW do you have?We got a demo of hello2healow and the ease one can get a patient on telemedicine with Hello2Healow is really amazing.ECW said we need a...
View ArticlePatient photo in demographics problem
ECW has shut down the feature of patient demographic photos on my v11 eclinicalworks. It’s always helpful to put a name to a face but this is been down for nearly 3 months now. Is anyone else affected...
View ArticleCloud questions
I am considering moving from a locally hosted server to the cloud and have some basic questions. I am a solo physician and know very little about tech, so appreciate any and all suggestions. Here are...
View ArticlePulmonary nodules tracking?
What method in ECW are practices finding best to track pulmonary modules, specifically making sure we remind patients who need a followup scan to get it done.
View ArticleCan you create a new visit status that will update the S Jelly Bean count?
We want to create a new check-in workflow for the dental staff, but discovered the new visit status we have for them isn’t updating their S Jelly bean, only marking it as ARR will update the S Jelly...
View Articleunexpected update problems- CVS and CCM
Anyone get a surprise yesterday on the SAAS .exe version. CCM is no longer in the top of the overview column. I thiough it disappeared but support told me it’s moved to a much lower location on the...
View ArticleWhy no copy-and-paste ??
I’m certain eCW will call this a “feature” but I call it a crippling effect.In the web-based version we cannot copy and paste information like is done in the EXE.In particular - when a note is locked...
View ArticleTelevisits quality?
Wondering if anyone is using televisits through eclinicalworks. Our biggest problem has been connectivity issues and errors that patients get on their side (no appointment showing up for them etc)....
View ArticlePortal down again
Anyone else having problems with the portal since Friday. Patients are complaining the site keeps going down in last 3 days and don’t have ability to access their records during this time of crisis....
View ArticleWays to disable unecessary pop ups
Wondering if there are ways to disable some of the popups. I see the place to disable popups for when you write prescriptions. Just trying to cut down on the number of unecessary clicks. Are there any...
View ArticleNew header on locked progress notes?
When locking progress notes today, I noticed a new header of patient demographics that is appearing on the locked note.Is this optional and if so how do I remove it? Seems redundant.
View ArticleP2P Healow Profile
I am our practice administrator and in the past I have been able to edit the P2P profiles for providers, typically to manage the visit reasons for their online scheduling. As of now, I am unable to...
View Articletelemedicine reimbursement
I keep seeing posts about providers adding a lot of telemedicine, especially during this outbreak. Can someone please explain the reimbursement to justify this? From what I’ve seen, the 99441-99444...
View Articletelevisit problems - be careful
Ok I was ready to switch over to televisits today but it didn’t go as planed. Here are the problems I faced. Hopefully this makes sense. Provider side: when installing the Healow agent on each...
View ArticlePOS code HELP
We are trying to create and file tickets through a telephone encounter and if you manually change the POS from our normal filing code 11 to a 02 as required it will reject the claim stating it does not...
View ArticleTeleVisits Q&A
We turned on healow TeleVisits for 4 of our providers to trial and have ran into a few questions1) What role does your MA play in this?2) How are you handling teenagers if they aren’t allowed to have...
View ArticleCOVID Smart Form
We got a message from ECW that the smart form is free and available. Automatic for cloud customers, patch A-8141 for self-hosted folks.
View ArticleAnyone use custom campaigns yet?
I created a custom campaign today and imported our custom list of pts in there, but after publishing it, we haven’t received any emails/sms/calls. When I go back into the custom campaign and edit it,...
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