Good morning fellow eClinical-folks!
So, we recently installed the C-20.8 patch and this concurrent lock feature is a real pain. At first we had it set to a 0 timeout period and everyone was overwriting everyone else’s stuff. We knew this would be a possibility as explained by eCW and sure enough… Well, we then had them move the timeout up to one minute. Ive already had to talk one provider into not throwing a notebook and another into not retiring all together. Needless to say, they are not happy about this “patient safety” feature. There is absolutely no reason for a provider to ever be locked out of a patients chart, much less locked out by himself!
Those of you who have upgraded to the latest version, how have you gotten around this feature? What changes to your workflow have you implemented to minimize the effects of being locked out of sections of charts? Any advice would be greatly appreciated.