Issue with Portal Inbox/Outbox
We just upgraded to C-20.8, now portal encounters are not being listed in the Portal Inbox or Portal Outbox except for the encounters of today?? We use these boxes to make sure a portal message has gone out or to make sure a patient read a portal message. We were surprised when we changed to eCW that there is not a report you can run to show all the portal encounters that are unread- does anyone know if there is a report? We have been saving important portal encounters in the nurses inbox until we could verify that the patient read the message. It takes a lot of time but we believed it was important for patient care and safety.
Now with the upgrade, eCW states this is a “bug” they are aware of and they are working on it. They hope to one day return the listing to include all the dates of messages. I know other practices upgraded last year to C20 so I am concerned that this is a bug they may not be able to fix??
Can anyone give me an idea if they have a way to track unread portal encounters other then the currently non-functional Portal Inbox? We send out messages about changing medication dosages or frequency, getting additional testing performed, etc and are very concerned we have no way to verify the patient received the portal information.
Please help
Thank you
Juliette