We have launched the Kiosk app using iPad Air 2 in three of our offices. Depending on the results/feedback from patients and staff, we may be launching it to our other sites.
Here are some things we have learned along the way:
- You must use the Charging Block that came with your iPad
- Enclosures are the way to go (we used Arete)
- You cannot print from iPad Kiosk (only Windows based Kiosk can print)
- Bug ID 15703 allows a patient to check in using Kiosk for non-Kiosk enabled providers (oops)
- Patients must enter their name into Kiosk exactly as you have it your system (Mary Ann Smith-Jones is going to have a difficult time using Kiosk depending on your standard for entering names with hyphens and/or spaces)
- The iPad Air 2 has a known issue with low sensitivity
- Local Settings for refresh time should be set to 1
- Multiple Co-Pay feature does not work with Kiosk (we use “Change CoPay for this Visit” feature in the Appt Window to work around this)
- Guided Access feature of the iPad is very useful
- The Shift button for the keyboard within the app is actually a Caps Lock (So users unknowingly can be typing in ALL CAPS)
- Around a third of our patients choose to use the Kiosk to check in
We are not utilizing questionnaires or appointment scheduling at this time. Overall we are pleased with Kiosk. Many of the features advertised are not actually available yet. We are considering upgrading to 1C7 and installing the Kiosk patch to get the other features they advertised.
I hope this info is helpful to other folks starting up with Kiosk!
“A computer lets you make more mistakes faster than any other invention with the possible exceptions of handguns and Tequila”