Technician inconsistency

The inconsistency of the techs’ knowledge continues to baffle me.
I asked a question in the eCW Live Chat regarding a setting we had turned on for some providers, I just couldn’t remember the obscure workflow.
The Live Chat tech told me it wasn’t possible (even though I knew it was, since we had it on for other providers).
I closed out of the chat and connected again with a different tech, who told me the same thing, that it wasn’t possible.
I put in a ticket.
Two technicians called me at the same time. Two other technicians emailed me at the same time, copying & pasting the exact same script with paragraphs of information I didn’t need, not answering my question.
I updated the case with the exact same question (showing, once again, that the techs don’t read what I put in the ticket description).
Another tech emailed me after that and said it wasn’t possible.
Last, a different tech emailed me the workflow I needed. PROVING THAT IT WAS, INDEED, POSSIBLE!
How did 7 technicians touch this case and confidently give me the wrong answer?! This happens ALL. THE. TIME.
All I can do is laugh and keep putting in new cases to get new technicians until I get the answer we need.
Just makes me look stupid to my staff when I give them wrong answers because I trust the technicians. Lesson learned.
Thanks, just needed to vent.