V12.0.1.03007142 Plugin 5.3.4593
I have 1 provider (out of ~50) whose progress note click through will freeze up after several times clicking the next button. The number of click throughs he can get to is different number of times sometimes it happens after 4 screens other times it happens after 10 screens.
He has found when it happens the next button stays blue when the mouse hovers over the Next buttone. (instead of turning gray).
He is able to click the X button can close out of the Click Through screen, but this causes extra steps for the provider.
When I logged into eCW (under his windows profile) I had the same behavior.
Has anyone seen this behavior and know a solution to this issue or have any other troubleshooting ideas?
My provider has turned off edgeview as he uses Dragon.
Here is all the things we’ve tried so far:
I logged into the computer with a different windows profile both myself and the provider didn’t experience the freezing.
Under his windows profile:
Cleared Chrome Cache.
Reset Chrome
Allowed eCW to re-build the LocalAppDataeclinicalWorksPlugin files (by renaming the folder Plugin - Original)
Uninstalled EXE
Uninstalled Plugin 5.3.4593
Installed Plugin 5.6.1378
I’m trying to avoid the nucular option have to get a brand new Windows profile or getting him a new computer.
eCW—I haven’t submitted a ticket for this as the provider is out of the office for 2 weeks. I don’t want to be getting calls asking for times to connect with the provider while he is out. When he is working his time is devoted to seeing patients. He doesn’t have time to get eCW connected to his computer to watch someone click the same buttons we have already tried.