2 things that have never been resolved and one actually got worse.
Why oh Why does eCW not allow patients to upload documents or images in patient portal. I asked Girish about this back in 2014 at a HIMSS conference and he said it was because images may have Macro viruses. Now, 9 years later and we still don’t have it and every other EMR has it. Please incorporate this ability. I would rather look at a rash or injury and quickly post a response without having to call patient or having them send it by email.
Other issue:
When a patient sends a message through the portal, there are 2 buttons for response. One says messenger and it takes you to the screen that you chose which modality you want to use, emessage, text or voice. By default, they are all checked but you uncheck what you don’t want to use.
The other button says “Reply to patient”, when you press it it takes you to the SAME MESSENGER SCREEN and all modalities are also checked. I would type my message and press send but would get an error saying, no text/voice messages to send. I then have to uncheck those and press send. When I am busy I get distracted and press send and ignore the warning message and close the encounter. Patient gets mad that they didn’t get a response.
When you “Reply to Patient then it should default to the same modality that the patient used. It used to work that way but not anymore.
This issue bothers me everyday, and it is finally off my chest.
eCW, please fix these issues.