Currently we have patient statements enabled on our patient portal. In addition we have a contract with our clearinghouse to send paper statements to patients. Problem is there is no way to identify web enabled patients in the eCW job task, so the clearinghouse receives a list of all patients and is subsequently sending statements to all patients including web enabled patients who receive theirs via the patient portal. Costly duplication.
Does anybody have a solution for this or a recommendation? What would be great is is something similar to what credit card, cell phone and banks offer; a way to log on, see your charges, current balance, due dates, etc. and make a payment.