eCW hosts our eclinical works on their servers, ie we buy ecw as SAAS. Recently they moved the server that hosts our practice ecw to a new server in a new location.
Now we cannot get get any EBO reports emailed to us. Before the move we had set up EBO to send us daily reports which we received every day. Now even though EBO is still set up to send us daily reports we are not getting them. In fact, EBO cannot send any reports out by email to any email address. We have set up a specific email account (SMTP) just for the ecw server to send out EBO reports and I have checked using a number of different email clients that the email account is working perfectly.
We have put in a bunch of tickets and ecw has still not fixed the problem . Now ecw are trying to tell me that the problem is with our firewall related to our email server even though we use Google Aps for Business as our email provider!!
As you can imagine this has been incredibly frustrating.
Is there anyone at ecw that can set up an email account on their server and direct the server to use that as the default account for ebo reports????
I don’t know what to do any more. Any suggestions??
