So if a parent uses the portal to make a refill request, our staff adds comments about if they are due for followup or current and ready for the refill to be sent. That gets forwarded to a provider who sends them out. This system work really well whether they call us (we use a TE) or they use the portal (we use a WE).
However if we get something sent via the E-bean, what is the workflow that folks here use so that the doctor doesn’t have to open up the previous encounters to make sure the followup has been compliant and the refill is ok to be sent. There doesn’t seem to be any way to add documentation to an E-bean for a provider to read later.
How do practices use the e-bean with their support staff?
Thanks,
Chris