In 2008 we purchased and paid eCW to install Midmark EKG and Spirometer. Both have worked very well for us until a few weeks ago. One morning the spirometer wouldn’t work, I opened a ticket with eCW support and they responded quickly. The issue was resolved by reloading the Midmark software. The second morning when EKG didn’t work, I again opened a ticket. Again support responded and reloaded the Midmark EKG software. We now have an invoice billing us for installation of both these products. I was not advised there would be a $1200.00 charge for this. I have called the number for Invoice questions and was advised to call my SAM. Messages to our SAM have gone unanswered. Has anyone else encountered this?
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