We are pushing our population to use the app (or the portal, but the app appears so much easier) to get med refill requests out to us. We get a large number of parent calling us saying that the app doesn’t have their particular med listed. We are aware that they need to be eprescribed first or it wont show. We ask parent to reinstall the app and that sometimes works. For somme it works great, but a high percentage have glitches.
Do others have success with having patients use the app for refill requests? Are there any common pitfalls to tell patients to avoid?
Curious if there are tips out there.
Thanks,
Chris
(and no, we haven’t dabbled in Healow Kids yet)