I noticed this today in the televisit compatibility check when logged into my pt portal.
There’s a link to connect to a live agent for any questions. I’m not sure if this is new or old but I’ve never seen it before. Is it conneccting them w/ someone in the practice or an ECW tech?
Upon connecting it gives you an error saying “Request could not be completed, account you are attempting to reach is no longer active”
Does anyone have any info on this?
Thanks
Has anyone found a way to send the patient a compatibility check before we attempt a Healow TV encounter?
Dear customers, colleagues, and friends:
As the COVID-19 pandemic continues to pose unprecedented challenges, we wanted to take another moment to thank you for the extraordinary work you are doing to provide care to your patients. Each day, my colleagues and I are encouraged and inspired by your courage, sacrifices, and ingenuity.
The stories you share about connecting with patients and providing access to care reassure us that together we will emerge from this pandemic stronger than ever.
As a company, we remain vigilant in protecting the health and safety of our employees. Our work-from-home policy will remain in effect as long as necessary to ensure our employees remain safe and fully capable of providing the services and support you rely upon.
We understand practices may be facing difficult financial circumstances and we will continue to work with you to ensure your focus remains on your patients. We are extending our deferred payment terms, allowing you, if needed, to defer normal payments on eClinicalWorks invoices for an additional 30 days.
In the last month, our telehealth solution has emerged as a practical and important way for our customers to continue serving patients. Thousands of practices have implemented remote visits on a large scale, often for the first time. We have continued to enhance this fully secure solution to make it easier to use for both you and your patients. In addition, we are extending the monthly cap on telehealth service fees through September.
Finally, we will be conducting our 2020 National Conference online this October. Although we will not be meeting in person this year in Dallas, we look forward to presenting dozens of virtual learning sessions and online workshops for you to learn and optimize the use of our products and services. The online 2020 National Conference will be free for all attendees. We will send more details in the coming months and look forward to sharing this experience with you.
Once again, thank you for your leadership during these extraordinary times. Even as this pandemic remains an ongoing crisis, we know that better times are ahead for all of us. Together, we will persevere and push forward. Please do not hesitate to reach out to us for any help that you may need.
Be safe and stay healthy.
Regards,
Girish Navani and Your eClinicalWorks Team
Is there a log of all DI/radiology orders a user generates?
Thanks
Is there a way to get the Pharmacy Name in the Progress Note next to the Prescribed medication name?
We upgraded to V11 last July and haven’t done any of the patches yet, we were planning it before COVID happened. We have 1 inhouse IT staff member and myself, i work remote 4 hours from the clinic, so I’m nervous about doing any changes when I can’t physically be on location.
Now with V11.40.23.19 available I’m curious if anyone has updated to this and how it went…any lessons learned, pros/cons, things to watch out for?
Thanks in Advance!
Is anyone using a HIPAA file sharing program they recommend? We’re currently using the trial version of mydocsonline but looking for others. I don’t see the portal having this feature anytime soon. I think three years ago at the annual conference it was “coming soon.”
We have been using the free Bluestream Health offering for 7 weeks now. That service has been 95+% stable. But our evaluation of their paid offering led us to switch some providers over to DOXY.ME.
Currently that is not going well. One provider is not having any problems. Another cannot get the GROUP call function to work at all. And in Information Systems, we are having trouble just getting a test connection working (to try to test the group call function!).
Is anyone else using DOXY.ME? What is your experience? Any other solutions out there? We are looking at the ZOOM Healthcare offering - but right away, I see they do not appear to have a texting option.
We are .exe with no plans in the next 3-4 months to go to ‘e’- so eClinicalWorks is not an option at this time (based on everything we have heard about the Healow Agent, etc.). Thank you for any response!
Are we the only ones getting random FTP errors today? Mostly when trying to scan a doc to pt charts, or save a signed consent form. Nothing has been able to help, and just wondering if this is just us?
Thank you
Hello,
We are experiencing inconsistency with the screen capture functionality. There are times when the provider will take the screenshot, click the import button, and they get a red caution triangle on the lower right hand corner of the image and then it will not import. I originally thought it could be due to a poor connection, but now thinking it is related to the Healow TeleVisit functionality. Has anyone else experienced this?
Thank you!
I recently found out we have a provider out on leave for a good while (he’s been out a few months and no one communicated it) and he has literally 884 refill requests! The other providers in his specialty have been filling and refilling his patients’ meds but not working the bean. He is going to be out for an extended time, so I asked eCW to suspend his license. What in the world can I do with all these refill requests, without having to go in and deny them? Im assuming eCW will not touch these, as far as marking them denied or deleting them. Im also assuming that his account will be deactivated (for lack of a better word) and no one will worry about 884 requests, but I will, because I assume they will still be there when he is reactivated and ready to start back to work. I’d rather clear them out now, if I can somehow.
Thanks,
Karen
Hello,
I was hoping to get some feedback on user’s experience using televisits on eclinicaltouch after upgrading to 3.6.2. These were my findings and I was wanting to know if anyone had similar results.
It doesn’t seem to connect on the patient side when using healow. I can connect on my phone using the link that is sent via email though. Having the patient connect through the patient portal is fine too. eClinicaltouch does not seem to support the text chat feature at all, neither sending or receiving messages. The camera that shows the provider on eclincaltouch is slightly cut off and if the provider tries to take a picture/screenshot of the patient there is no room to preview the picture or make it larger before importing it to the patient docs.
Thank you in advance
Not sure if this is an issue or just my provider.
Provider adds DX.
Goes to add treatment to add RX.
She selects the appropriate DX, searches the NEW med, and the DX switches to another DX.
Random but enough to have her contact us.
Has anyone seen this happen?
I have tried to replicate but I can not.
Workflow is normal. The only thing I see if that they are controlled meds and she is doing 3 separate entries with new refills dates such as 6/1, 7/1 and 8/1. But it does not happen on all patients.
You can’t paste into>Admin>Messenger>Global Settings>Greetings Message text box?
Is this true? I cannot get ECW to let me to paste into this field!
You have to type in the who message manually word-by-word?!
Dear customers, colleagues, and friends:
As the COVID-19 pandemic continues to pose unprecedented challenges, we wanted to take another moment to thank you for the extraordinary work you are doing to provide care to your patients. Each day, my colleagues and I are encouraged and inspired by your courage, sacrifices, and ingenuity.
The stories you share about connecting with patients and providing access to care reassure us that together we will emerge from this pandemic stronger than ever.
As a company, we remain vigilant in protecting the health and safety of our employees. Our work-from-home policy will remain in effect as long as necessary to ensure our employees remain safe and fully capable of providing the services and support you rely upon.
We understand practices may be facing difficult financial circumstances and we will continue to work with you to ensure your focus remains on your patients. We are extending our deferred payment terms, allowing you, if needed, to defer normal payments on eClinicalWorks invoices for an additional 30 days.
In the last month, our telehealth solution has emerged as a practical and important way for our customers to continue serving patients. Thousands of practices have implemented remote visits on a large scale, often for the first time. We have continued to enhance this fully secure solution to make it easier to use for both you and your patients. In addition, we are extending the monthly cap on telehealth service fees through September.
Finally, we will be conducting our 2020 National Conference online this October. Although we will not be meeting in person this year in Dallas, we look forward to presenting dozens of virtual learning sessions and online workshops for you to learn and optimize the use of our products and services. The online 2020 National Conference will be free for all attendees. We will send more details in the coming months and look forward to sharing this experience with you.
Once again, thank you for your leadership during these extraordinary times. Even as this pandemic remains an ongoing crisis, we know that better times are ahead for all of us. Together, we will persevere and push forward. Please do not hesitate to reach out to us for any help that you may need.
Be safe and stay healthy.
Regards,
Girish Navani and Your eClinicalWorks Team
Anybody else having this issue? We normally don’t have any failed rx - or maybe one or two - over the past week we are having over 20 a day (multiple pharmacies)?
Message failed preprocessing:unable to determine set endpoint data
Thanks!
I have opened a ticket!
Has anyone done this integration for accounts receivable? How did you connect the two? Using v11 and QBO.
Thanks
Hi,
I was wondering what categories other ortho practices are doing for 2020. Any insight would be awesome!
thanks,
What does this option do? Auto Send Progress Notes located in the Document Band? I thought it was an auto send to PCP or referring provider, but not positive now. Is this something anyone is using, or does it need to be enabled?
Thanks
Karen
With the patients starting to return to the offices, the goal is to keep the waiting room as empty as possible. The providers are asking for a tool that would allow the patient to check in on a mobile device to let us know they have arrived, and remain in their car until we are ready for them. I do not know of any functionality of this type, but reaching out to see if anyone has heard of this type of functionality that works with eCW.