Kiosk - Cannot Enable Providers in EXE
I was just trying to set up new facilities on Kiosk and received error messages when enabling the providers. It says you need to renew the provider’s license. The workaround it to enable providers in...
View ArticleeCW Logged in through inactive user accounts
I was looking at out admin user log and noticed a user who hasn’t worked here in 8 months had logged in yesterday. the IP address wasn’t of our network and when I did some more digging this inactive...
View Articleout of office setting and redirecting labs
If a provider marks themselves out of office, is there a way to automatically assign their lab results to another provider?We are looking for a solution for time sensitive lab results that might not be...
View ArticleIs anyone using Healow Insights?
Hi all Is anyone using Healow Insights? http://www.healowinsights.com/ What has your experience been thus far. Does eCW charge a fee for this? Is the connection process easy or difficult? Is the data...
View ArticleBehavorial Health Templates
Morning, We’ve been using eCW for Behavioral Health services for integrated care for a few years now and are looking at modifying our templates. We only do psychologist/therapist, not psychiatry...
View ArticleP2P Facility Registration
Anyone out there utilizing the Facility Registration feature of P2P? We are considering it for one of our clinics in order to receive CCD/CCR documents.The setup shows a limitation of being able to...
View ArticleProvider Analytics
I have placed a ticket to eCW support and they told me no. But I was at a UDS meeting and meet another practice that uses eCW and they told me that this could be done. I lost the contact to the...
View ArticleList of Security Settings
Does anyone have a list of Security Settings or can tell me where I can find them? I really would like to have a list with descriptions of what each does….I know too much to ask for! Our former IT...
View ArticleImmunizations - No Matching NDC
Has anyone else had difficulty mapping current NDCs to vaccine lots? We just upgraded to V11 and our nurses are having difficulty with inventory management because the appropriate NDC is not listed in...
View ArticleTelevisits
Has anyone started using eCW’s new Televisit product yet? If so, how are you billing for for the visit? Thanks,Dave
View Articlev11e buttons randomly grey out
We have gone to v11e and experiencing several issues.. One is randomly the medical history , lab labels, and select scanner button are greyed out.. We clear browsing hx in chrome and clear client side...
View ArticleV11e - Users reset forgot passwords
Our upgrade is scheduled two weeks from now. Probably the feature I’m looking forward to the most is this feature. It has become a part time job for me unlocking and resetting user’s passwords. Can...
View ArticleAnyone have an issue with Locked Accounts today?
We came in today with 30+ accounts locked, one of our guys reached out to eCW and they said they had implemented a new security policy over the weekend apparently where any account that had not logged...
View ArticleEBO report to see last user log in?
Is there an EBO or other report that can be pulled to see when each user last logged in? I run an access log report on each user individually to see last log in and always seem to find a few that...
View ArticleMedication List
Is there a way in Current Medications List that duplicates of these medications or generic/brand can be grouped together or alphabetized? Patients will long medications lists have duplicates and this...
View Article“Package Not Enabled” in Right Chart Panel
In version 11, does everyone’s Overview tab of the Right Chart Panel look like this- with HCC RAF Scores- Package Not Enabled and HCC Gap Recommendations- Package Not Enabled appearing ABOVE Current...
View ArticleEPCS Implementation lessons learned?
Hi AllAnyone here willing to share lessons learned to our organization in MA who has not implemented EPCS tokens to date? We are upgrading to V11 Q2 2019, and ideally want to be live on EPCS by the end...
View ArticleUser with no access can move around in the database
Maybe Im missing something. One of our users asked me to copy her access for a new employee. When I went to her role to see what her access is, nothing is checked off. She has no role. Checked the...
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open (and work in) 2 or more sessions of 10e at one time
I have never been able to open and work in 2 or more sessions at one time (I get ‘kicked out’ of one session when I work in the second session) but I have multiple users that can work in 2 or more...
View ArticleCCM billing
I’m curious to know when folks are billing for CCM. End of the month? Every two weeks? Has anyone had an issue with billing CCM at the beginning of the month and TCM at the end of the month?
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