V11.40 has stopped working - document
I have a user who is using the V11 exe and experiencing a “V11.40 has stopped working” error any time she is working in patient documents. The first document opens fine but without fail the error...
View Article11.40.23.42
Is anyone currently on the v11.40.23.42? We were informed 500 customers were already on this version.I ask because we were intending on moving from 11.40.7 to 11.40.23.19 in September, and would like...
View Article11E Document Management - Fillable Forms and Electronic Signatures
Hello,We went live with 10e in Jan 2018 and upgraded to 11e in April 2018. We are exclusively web client users. Since our implementation, neither eCW, Topaz or Scriptel can show us how we can...
View ArticleEPCS Provider has 2 different names
Indiana has mandated EPCS beginning 1/1/2021. We have a provider whose first name on his drivers license is different than the name on his medical license and DEA#(credentials in eCW). Exostar cannot...
View ArticleMOBILE CHECK - IN
Hello,So now that mobile check-in has been released for those cloud hosted clients, I wanted to see if any one would be willing to share their experiences and what they think of the product so far. We...
View ArticleRebranding a clinc
Has anyone rebranded a clinic name? Did you rename the facility in eCW or did you create a new facility?We know there are pros/cons to , but if you have gone through this I’d be like to hear your...
View Article“PortalBox” Folder Documents
Does anyone else have a folder “PortalBox” in their “Patient Document” list?If so, does it have any purpose? The name seems to suggest that documents in that folder would post to the patient portal,...
View ArticleTelevisit Issues for BH calls
Are clinic uses televisits a lot for Behavioral Health patients. We have had a lot of problems with connectivity issues when a televisit call runs longer then 20 min. We either lose the patient...
View ArticleMobile Check In for Patients
With the patients starting to return to the offices, the goal is to keep the waiting room as empty as possible. The providers are asking for a tool that would allow the patient to check in on a mobile...
View ArticleHealow Check In Payment Fees
Hello All, transaction fees for open edge are relatively low i.e. 0.3% + $0.09 but apparently if you want to use open edge to process healow check in payments and balance collection specifically, that...
View Articlehow to do nursing home notes in ECW
Hi, I asked this questions in 2006 and I’m hoping there is a better answer in 2020. I go to NH and I want to do my notes in ECW. What is the best way to type a progress note without the added steps...
View ArticleCCMR - Delete Virtual Visit
Hi All,For the past month or so, we have been having issues with being unable to delete virtual visits. In the CCMR Care Plan section, when you select delete in a virtual visit, it deletes the prior...
View ArticlePatient Portal Proxy Setting Ideas?
Hello, we are just now starting to plan on rolling out eCW’s patient portal proxy settings. As we prepare to do so, we are trying to determine what services to offer portal patients and proxies of...
View ArticleClear progress note when template is loaded multiple times
Is there a way to ‘undo’ when a provider loads a template multiple times? Or to clear all sections and start over? Thank you!
View ArticleScript errors in Med Reconciliation after update
Is anyone else experiencing script errors in the Medication Reconciliation when adding a new med, after the upgrade? If we get out of the Med Rec and back in , it will allow us to add the med.
View Article11.40.23.42
Is anyone currently on the v11.40.23.42? We were informed 500 customers were already on this version.I ask because we were intending on moving from 11.40.7 to 11.40.23.19 in September, and would like...
View ArticleHow does the Expiry option (date) work in the patient documents?
Being asked about the Expiry feature in patient documents and have gotten conflicting info from eCW on how this function works. Thanks
View ArticleAUC
Some good news…https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Appropriate-Use-Criteria-Program/indexNOTICE: The EDUCATIONAL AND OPERATIONS TESTING PERIOD for the AUC...
View ArticleCancelling Cloud-based eCW
I closed my solo practice in August 2016 to take an opportunity at the University. My EHR with eCW is cloud-based and was instituted in May 2012. I’m trying to make a decision about how to migrate my...
View ArticleTelevisit Issues for BH calls
Are clinic uses televisits a lot for Behavioral Health patients. We have had a lot of problems with connectivity issues when a televisit call runs longer then 20 min. We either lose the patient...
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