Administration here would like to prevent the names of staff (other than providers/medical staff) from having their names go out when patients request a copy of their records. One example of when this is an issue is when our staff timestamp notes in a telephone encounter their name is included with the timestamp. This has resulted in staff being contacted directly with patient concerns that should not be directed to them.
One idea currently being thrown around is to shorten staffs last name to only the first letter. Not sure I like that idea so hoping others out there may have ideas on how to prevent this issue.
Thanks!