I’ve been working with eCW on adding providers outside of the eCW network. After bypassing the initial headaches (collecting provider details, eCW incorrectly exchanging first and last names), they were finally able to update their database.
However, they are now telling me that the only way to find the new providers in eCW under referring physician lookup is by setting the filters to “P2P Providers” and “Direct Trust Providers”. They tell me that providers are used to searching for external providers by running two searches, first under All Providers and the other under P2P Providers.
Is this true? This seems like a waste of time and most of my providers would get confused why the All Providers search wouldn’t show what they were searching for.
They also stated that the new providers can be found under All Providers by adding them as a HISP but we can only have few HISPs (1-2) attached to our account.