I noticed that the telephone encounters are always ordered according to the date that the message was created. This is a problem for me, because I may have 10-15 messages in my inbox, and if I assign an older message to my assistants, and get a reply back, the message shows up in order according to the original encounter creation date, which may be near the bottom of the list, rather than showing up at the top. In other words, it is not always evident that there is a new reply or message that requires action to be taken. It would be best if the messages were ordered according to the most recent response, rather than the date of original creation.
I just made a patient mad for not calling her back because I did not realize there was a new response to a telephone encounter at the bottom of my encounters list.