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ePayment “Duplicate Sale”

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We are getting this message when trying to process the same copay amount with the same credit card, two different accounts. Ex) A mother comes in with 2 kids. We were told by eCW we have to wait 5-10 minutes in between transactions but we have waited well over an hour and still get the same message. We are just collecting on one account and transferring for now.

Anyone else getting this message or have a fix? I thought it would be a checkbox or something simple but it’s not looking like it.

Thanks,
Tim


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