I thought there was something wrong with me, but found study showing average provider spends 2 hours charting for every hour patient time. I wish someone would make a usable EMR.
Every update of eclinicalworks brings more nightmares.
the 10e version is not even usable after all these years. It’s horrible, and there is no reason for it to be so bad.
Are there any practicing physicians that actively influence how this software is designed, or is it computer programmers expecting providers to adapt to the software?
I cannot write Humalog for some patients. the system won’t let me prescribe it. It shows up in the Multum list, but try to add it and nope, just forget it. You cannot recreate the problem? I literally sent you a video capture of it, how about now?
I tried to write Tresiba, nope. It has been out for a long while but still not in the database.
This is an EMR, and a basic function of an emr is to write and follow prescriptions, right?
Try to import medication from “external Rx history” into chart, which is a quality measure we need to report, nope. It doesn’t work. “could not find the matching drug”
Want to add a colonoscopy result, should be easy but no. Multiple clicks, add Facility is mandatory ( WHY), Order date, performed date, result date - most important is performed date and thats not even what shows up for tracking. THEN you have to go somewhere else to enter when it’s due again.
Want to add educational material, sure. Go through another ugly interface, add a few and you have multiple clicks to add it. If you are lucky not to get the “an exception occurred when publishing patient education material to the portal”, it publishes and you get an OK button that it worked. Yeah!, click that. now what, Do you want to document this to the assessment, well duh, yes. Another window, “Patient education, Prediabetes: Care Instruction material was published to portal” = um,stop, ok. Why was I not done when I clicked it first clicked it?
Want to update the social history smoking and alcohol use, it works so well I get multiple copies of every entry, sometimes 10 or more that take up a whole page. Want to fix that, nope. You cannot, nothing you do will make those mysterious copies go away. It’s a bug, they will fix it one day. I’m pretty sure this equates to we’ll fix that one bug just as soon as we find 20 more to add to your problems and make your life a miserable living hell.
eCW is my most expensive employee. I’d fire anyone else years ago if they performed this poorly, but I keep giving them a chance in the hopes somebody there will whip this company into shape. Go all Steve Jobs and demand perfection ( I’d settle for functional at this point). This software should simply not suck so bad. It should just work. As a bonus, it should help us work smarter.
These are just todays frustrations, and it was a half day.
Frustrated.