Since upgrading to V12.0.1.03007142 plugin 5.3.4593 we are getting reports of users working documents getting the pop up box stating: “This section has been modified by another user. For patient data consistency, your data will not be saved. Please re-enter the information if applicable.”
It is being reported that only the single user is in the document at that time.
I’m not aware of any database tables that log the access attempts to confirm that yes in fact someone else accessed the document at the same time.
Has anyone found this same behavior and/or figured out how to stop it from randomly happening?
eCW: I’m not aware of the workflow that causes this. It is being reported that they are the only one in the document at the time. I’m not able to reproduce the issue on my own as it is being reported to me. If this is a known bug I’d love a ticket so the JIRA id can be shared, but I don’t want the headache of telling a tech that I can’t show them the steps to cuase th error. I can only show the error message being received.