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Deleted Document Folder

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A document folder that was full across many patients was deleted.  Is there a way to retrieve it?  I placed a ticket, but have not heard from eCW yet.
UPDATE:  It looks like the documents from the deleted folder went into the !Unknown! folder.  Anyone know how to move these to a new folder or change the name of the !Unknown! folder to what I need it to be?  I tried and moved it in alphabetical order and the documents seemed to disappear.  Once I moved it back to the top of the document folders list, the documents were back in it!  What kind of craziness is this?  lol Seriously though…HELP!
Thanks,

Karen


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