We upgraded to V12 last night from V11e and EXE (our users were split half and half). Moved (or tried to move) all our staff to the Web version for a few months before upgrading to V12 for practice. We had eCW trainers on site for 3 days, including today (Go-live day).
We prepared by updating everyone’s plug-ins to version 5, the minimum required version for V12. We did almost 200 devices one at a time, because eCW told us there is no way to push it out to everyone’s at once. Except V5 plug-in is not compatible with V11e, so it was a nightmare for a week (MAs couldn’t print lab reqs, and a bunch of random/weird plug-in issues). But it’s not like we could get to 200 devices after clinic closes at 7pm and the update begins at 9pm.
Early this morning/before clinic opened, I went in and added the new V12 security settings to role groups. eCW conveniently added a bunch of new security settings such as “access to right chart panel” and “access to view medical summary” that don’t auto-turn on for users. They also didn’t tell us this; I had to dig through all 1,048 pages of the V12 release notes to find them. Let me know if anyone wants the list.
Our desktop icon for the Web version no longer works; we can only use the Chrome link. eCW is “aware” of the issue. There’s a workaround that involves going into the plug-in settings on Chrome and switching a bunch of things, and then the icon works sometimes.
Most of the new features (like enhanced medication search) require item keys. I also dug for those, since they told me there is no list they can just send me. Let me know if anyone wants that list either.
Besides those annoyances (so far), the actual new features are awesome. Staff likes it so far minus the little hiccups, and I love the new admin features.
Happy to answer any questions.