So I just discovered today that we don’t have proper visit rules set up. EVERY TIME our front desk makes an appointment they have to click ok on the “this appointment isn’t allowed in this time slot” which is nuts. I checked into it and found we only have a single rule applied, allowing OpenAccess appointments during our working hours (basically a morning and an afternoon rule).
As I’m digging into this, what is the purpose of Visit Type Rules under the working hours settings vs the Scheduling Rules? They seem to do basically the same thing - limiting how many of certain appointment types can be made in time ranges. Why should one be used vs the other, and what’s the right way to set up our appointments?
