We are hosted by eCW. Our network security team wants to implement a setup in which only the medical department’s computers have connectivity to eCW. To do this, they are asking for all the IPs/ports that need to be opened on our end so that these selected computers can reach the eCW cloud and other eCW-related services. Just allowing access only to the practice’s URL on our end is insufficient because there are other destinations that the user needs access to while using the EHR (ex. televisit module connects through Vonage/Tokbox).
I had a ticket opened since June (10936058). From the responses I have gotten so far, I am sensing that there is some level of communication issue and knowledge gap. I have asked to speak to someone on eCW’s network team to provide direct clarification, but that has unfortunately not happened. This case is dragging on for reasons that are not disclosed to me.
Are there any eCW cloud-hosted practices out there that have implemented such a network setup as what our team is trying to achieve? FYI this is not an IP restriction setup at the firewall on eCW’s side - we are looking to manage the access from our firewall.