We use the .exe (desktop) version of eCW and since our last update to V11.52.305c.66_64 we cannot enter any vitals. Any time we try to enter vitals we get an error message and eCW completely shuts down. eCW techs worked on this for over a week and told us they have no fix for it, and it is a known error. They said it is fixed in V12 but no ETA on when we would be able to upgrade to V12.
So now we have to enter vitals in the online version and use the .exe version for everything else. This has been a very painstaking workaround. Anyone else having this issue or figured out a better workaround or fix?
In case you ask why we just don’t use the online version of eCW solely, we have had multiple issues with it and got tired of chasing all the tickets, so stuck with the .exe version, as at least it worked well enough.
Thanks!