We use Prisma (Healow Insights) daily. It pulls charts for past 1 year from all sources EXCEPT HCA hospitals (Commonwell, Meditech etc). We have no problems with Care Quality but only with Hospital Corp of America (HCA) the largest hospital chain in the US. I have a ticket open with ECW for about 4 months and we have meetings weekly with ECW and HCA without success.
Are there other ECW users who have had success with records pulled from HCA? Or Failures? Everyone I have spoken to says they cannot pull charts from HCA. I am dealing with HCA HQ IT so its been escalated to their highest level. ECW also has no clue.