We migrated our dental patients from Dentrix to eCW (this group has been using eCW for Medical, BH etc since 2018) and the setup, build, go-live was really, really tough. We are live now but have not started back up with patients just yet as we figure out the billing/fee schedules build.
We have been told by our current dental team that a fee schedule needs to be built out for each insurance and then an insurance, associated with every patient employer for each insurance fee schedule. I don’t know Dentrix, but it apparently works that way. We know that Dentrix is actually a ledger and not an EMR so we were hoping that dental billing in eCW would work like the medical side. We are told by the dental team that after the employer based insurances are built and associated to a fee schedule (ex: Dental Aetna fee schedule and then employers built out under insurances for ex: La State employee plan) someone needs to go into each employer insurance and update the allowances in the associated fee schedule…..this would literally be on about 40 fee schedules! This doesn’t seem correct and only one other person is my group is feeling the same. Everyone else is expecting to build out a fee schedule for each insurance and an insurance for each employer for dental patients. eCW has agreed, possibly because that is the way our dental team presented it should work.
Can anyone share how they have their dental set up and if like this, the easiest way to complete this build? Or could you tell me how you have your dental set up, if different?
Thank so much, ready for this never-ending dental go-live to be done!
Karen
