Does anyone else struggle as bad as our practice with Referrals? We have our Referring Physician list, P2P, Direct Addresses. We send to direct addresses and all of a sudden a new entry shows up in our local referring physician database that shouldn’t be there and it has a P icon next to it in the list like the practice uses P2P, which they don’t. Randomly at times, providers can no longer see direct addresses even though they’ve been able to for years. This week, 3 of our providers show that they aren’t even registered for P2P but they have worked for our organization for years. We are also seeing duplicate entries in the online directory that were never there before. This entire workflow seems like a hot mess. We also struggle with the fact if we use a direct address entry, the information doesn’t show up on the visit summary, the specialty doesn’t drop into the referral. If the specialty isn’t listed, it difficult to run any referral report using the Specialty option. It is a constant cleanup with this.
I’m assuming we aren’t alone but I didn’t see many posts about it.