We upgraded over this past weekend and it has been a real mess. We lost security settings for users and now there appears to be new settings that needs to be paired with original settings, but we have no idea what they are. I cannot find them in release notes or documents. We are now on day 4 where our front office cannot verify insurance eligibility and the only thing we have been told is to make sure they have the setting “Eligibility Admin” which they do. I did the uncheck/save, recheck/save, with no difference. I’m told there may be an additional setting that is obscure that we need to give that role as well. Im at a loss right now.
Running insurance eligibility from the appt RCP, IE button in the demographics and right click from the appt/check eligibility are all giving an error message that the user does not hae permissions. Even one technician was able to find this other setting and was going to get back to me. That was on Monday…chasing this ever since. Yesterday a technician told me the setting was Eligibility Admin, which this role has.
My admin profile has the setting, bc I dont get the error…I just dont know what it is. Any ideas?
Thanks,
Karen