We are struggling with an efficient way for our ROI team to pull patient records. The medical record button in EXE crashes eCW every time we click on it. We moved our ROI team to the browser version which WOULD work perfectly if there wasn’t a bug causing the provider field of encounters to be empty. We are a multispecialty practice so there is not way of knowing which provider saw the patient when doing ROI. We have been told this is a bug and will be fixed in a later version. Is anyone else seeing an empty provider field? Do you have any workarounds that you can share?
At this point I am at a loss as to how to advise the team. We have about 90K patients and have used eCW since 2007. Sadly printing and mailing records at this point is likely the most efficient option.